FAQ

What is FinPay?
FinPay is a e-Wallet payment platform that has 2 channels (a) Merchant and (b) Individual. FinPay provide fast and secure payment services that allow you to...
Tue, 26 Jan, 2021 at 9:39 AM
How can I contact FinPay customer support?
We're here to assist you. Kindly send an email to support@finpayng.com or click HERE to submit a support ticket.
Sat, 27 Feb, 2021 at 8:51 AM
What type of FinPay account can I open?
Individual (For regular/individual wallet members) Merchant (For FinPay Merchants)
Tue, 26 Jan, 2021 at 9:58 AM
What are the benefits of using the FinPay solution?
FinPay allows members to move their money into a secure wallet where it can be used to purchase airtime, data or make physical purchases from stores, superm...
Tue, 26 Jan, 2021 at 10:00 AM
Who can I send airtime?
Anyone who has a mobile phone number
Tue, 26 Jan, 2021 at 10:03 AM
Who can I send money?
Anyone who is registered as a FinPay member (Merchant or Individual).
Tue, 26 Jan, 2021 at 10:04 AM
I have forgotten my password, what do I do?
On the login page, click on “Forgot Password?”. Enter your email and then click “Request New Password”.  An email will be sent to you with a link to rese...
Tue, 26 Jan, 2021 at 10:07 AM
I have forgotten my email, what do I do?
Your username is the email address you provided when you registered with FinPay. If you cannot remember the email, you can contact support@finpayng.com for ...
Tue, 26 Jan, 2021 at 10:09 AM
Is FinPay mobile app available?
Yes! You can download FinPay mobile app via Google playstore. FinPay on iOS will be available soon.
Tue, 26 Jan, 2021 at 10:14 AM
How do I get started after downloading FinPay app?
First, ensure that you have registered for an account at https://finpayng.com/WebApp. Open the app, login using your email and chosen password. 
Tue, 26 Jan, 2021 at 10:16 AM